Tuesday, January 11, 2011


If you've been reading or following to some extent over the past few months, you probably read (or least saw, maybe even skimmed over) my Guitar Center post.

If you didn't, I'll give you the short version: I bought a guitar, they gave me the wrong one. Went back, got the right one, came back home to find they'd given me the wrong case. Took the case back, mass confusion occurred, got jerked around a bit, complained about it on the internet.

Well, there were two guys that heard about this and actually tried to make it better. They both did everything they could to make me not hate Guitar Center only to see the employees tear it down right after they'd built it up.

Long story short, I appreciate what they did for me, and even though Guitar Center will be my last option next time I have equipment or gear to purchase, I've at least put it back on the list as an option. A month ago, it wasn't even that.

Just wanted to throw out a 'Thanks' to Jeremy and Mike for doing everything they did. It meant a lot to do that when you didn't even have to. That's what customer service is all about. It's just too bad that your employees forced your hand in the first place. But I do appreciate it.

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